Who we are
Chaucer Direct is a trading name of Chaucer Insurance Services Limited (CISL). CISL is a wholly owned subsidiary of Chaucer Syndicates Limited which is registered in England (No. 184915) Registered office: Plantation Place, 30 Fenchurch Street, London EC3M 3AD.
Use of the information we collect about you
Chaucer Direct collects information provided by you to enable us to:
Manage your insurance policy, including underwriting and claims handling. This may include disclosing it to other insurers, third party underwriters and reinsurers.
Provide you with an insurance quotation and administer any policies you purchase.
Assist you with claims and enquiries.
Maintain and improve our level of service.
Carry out research, statistical analysis and for crime prevention.
Tell you about other useful products and services.
We may use your details to send you information about other products and services from companies within the Chaucer group or to carry out research. We may contact you by letter, telephone or e-mail. Please be reassured that we will not make your personal details available to any companies outside the Chaucer group to use for their own marketing purposes. If you would prefer not to receive information from companies within the group or participate in research please write to us at the address below. On payment of a small fee you are entitled to receive a copy of the information we hold about you. If you have any questions or would like to find out more about this notice, you can write to the Data Protection Officer at the address below or telephone 0207 397 9700.
Your information includes data about your transactions. On occasion we may need to disclose your information to other organisations (e.g. insurers and services providers) to enable them to provide the cover/services you have requested. They in turn may pass your information to their agent(s) in order to deliver the service or carry out relevant investigations. We do not disclose your information to anyone outside the Chaucer group except:
where we have your permission, or
where we are required or permitted to do so by law, or
to other companies who provide a service to us or you, or
where we may transfer rights and obligations under the terms of business agreement between us.
If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider. You have a right to ask for a copy of your information and to correct any inaccuracies. We may charge a small fee for any copies provided. We will disclose your information if we have been legitimately asked to provide it for legal or regulatory purposes or in connection with actual or prospective legal proceedings. Occasionally, insurers/organisations may transmit or store your data outside the European Economic Area (EEA) for the purposes listed above and for systems administration. Such countries may not have the same standards of protection for your electronic personal data as the UK.
From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you. If you do not object to the change within 60 days, we will deem that you consent to that change.
Data Protection Officer
Chaucer Syndicates Limited
30 Fenchurch Street
London, EC3M 3AD
Sensitive information - data protection
Some of the personal information we ask you for may be sensitive personal data, as defined by the Data Protection Act 1998 (such as information about health or criminal convictions). We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described in your policy documents and the terms of business agreement between us.
Please ensure that you only provide us with sensitive information about other people with their explicit agreement. By proceeding with a quotation, you signify your explicit consent for the processing of this sensitive personal data. You also signify that you have been appointed to act for any other person whose information has been provided, and that you have their authority to consent to the processing of their personal data, including sensitive personal data.
Keeping you informed
Chaucer Direct may use your information to contact you with details of other similar products, services and special offers by mail, electronic mail or telephone, unless you have chosen not to receive such communication. Your information may also be disclosed and used for these purposes after any policy you purchase through us has expired. If you prefer not to be contacted for any of these purposes and have not already told us, please write to us at Chaucer Direct, Prospect House, Chaucer Business Park, Thanet Way, Whitstable, Kent CT5 3FD.
Call monitoring and recording
Please be advised that all calls between us may be recorded and/or monitored for our mutual protection and to ensure a consistent and high level of service.
Why are cookies essential to how customers use the Chaucer Direct Websites?
To monitor and manage our Website traffic.
To understand how our advertising campaigns and promotions within the Chaucer Direct website are working to improve our site design, offers and promotions. None of the cookies used on our website collect personally identifiable information about you and no information is passed to third parties
Two types of cookies are used on this website:
Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the Chaucer Direct website remember what you chose on the previous page, therefore avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.
Persistent Cookies. These are cookies, which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor (by storing a randomly generated number).
The length of time a cookie will remain on your device will depend on the type of cookie. On our website, these cookies do not contain personal information, and cannot be used to identify you.
How to control and delete cookies
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.
For more information on Chaucer Direct's security and privacy measures, please choose from any of the links below:
We take security very seriously and we use one of the best methods to protect your communications with us. Whenever you fill in a form, such as a request for a quote, it is automatically protected using a Secure Socket Layer (SSL) between your computer and ours. SSL works in the following ways:
It prevents impersonation - you can tell that you are using a genuine SSL site by the padlock symbol at the bottom of the screen. Clicking on the padlock will reveal our Registration Certificate that is issued by Verisign, a leading Internet security company.
It encrypts data - as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the Internet. Using this means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.
Website terms and conditions.
Please read the following section carefully as it contains the legal terms and conditions that you agree to when you use this web site ("the Site"). Additional terms and conditions apply to the products and services offered on this Site. These will be drawn to your attention when you browse or apply for these products and services.
The Site is operated by Chaucer Direct. Chaucer Direct is a trading name of Chaucer Insurance Services Limited. Chaucer Insurance Services Limited is a wholly owned subsidiary of Chaucer Syndicates Limited which is registered in England (No. 184915) Registered office: Plantation Place, 30 Fenchurch Street, London EC3M 3AD. Chaucer Insurance Services Limited is referred to in these terms and conditions as “CISL”, "us" or "we". Chaucer Insurance Services Limited is authorised and regulated by the Financial Services Authority. The Financial Services Authority website, which includes a register of all regulated firms, can be visited at www.fsa.gov.uk/fsaregister, or the Financial Services Authority can be contacted on 0845 606 1234. The FSA registered number for CISL is 475572
Whilst we have taken care in the preparation of the Site, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted or error free access to all or any part of the Site at all times or that any defects will be remedied or that the Site or the server that makes the Site available are virus or bug free.
Images, logos and names on the Site which identify any Chaucer group company or third parties and their products and services are proprietary marks of the Chaucer group and/or the relevant third parties. Nothing in the Site shall be deemed to confer on any person any licence or right on the part of the Chaucer group or any third party with respect to any such image, logo or name.
Ownership of all materials on the site
Chaucer Direct is unless otherwise stated the owners of all copyright and database rights and other intellectual property rights that exist in the Site and its contents. You may not publish, distribute, extract, re-utilise or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means). Chaucer Direct will take such action as is necessary to protect their intellectual property rights in this Site. You acknowledge that damages may not be an adequate remedy for any infringement of such rights by you and that Chaucer Direct is entitled to the remedies of injunction, specific performance, orders to deliver up infringing copies and any other statutory or equitable relief for any threatened or actual infringement and that no proof of special damages is necessary for reliance on such remedies.
Product terms and conditions
This Site does not constitute an offer to sell products and services. Any request you make through the Site to purchase a product or service is subject to availability and subject to the terms and conditions of that product or service. If you apply for any product or service detailed on the Site, these terms and condition should be read in conjunction with any other terms and conditions relating to that product or service and, in the event of any contradiction between these terms and conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. After you make a request through the Site, if the product or service you requested is available, you will receive confirmation of your purchase. You must ensure that the details you provide while using this Site are correct and that there are sufficient funds to cover the cost of the product or service. In a case where you may request automatic renewal of a policy, the credit or debit card you use to make payment must be your own and not be in the name of somebody else.
From time to time we may provide links to other web sites which are not under our control. These links are provided for your convenience. When you activate these links, you will leave the Site and we do not endorse or take responsibility for the content on those web sites or the availability of those web sites and, we are not liable for any loss or damage which you may suffer by using those web sites. If you decide to access linked web sites you do so at your own risk.
To the fullest extent permitted by law all warranties (whether express or implied) in respect of the Site and the content of and your use of all the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law we exclude all liability to you in respect of your use of this Site. Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this Site.
We reserve the right to amend this document without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on this Site. As this document may be updated from time to time, we suggest that you check them whenever you visit the Site.
Jurisdiction and law.
This Site is directed at UK residents only and applications for products from non-UK residents will, unless otherwise stated, not be accepted. This website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the non-exclusive jurisdiction of the courts of England and Wales.