This page contains information that you may want to know and that we are required to tell you.

Home      Get a Quote      About Us      Contact Us

Customer Login      Product Information      Making a Claim      FAQs      Jargon Buster      Useful Links      Important Information      Security & Privacy

>	About us
ChaucerDirect is a trading name of Chaucer Insurance Services Limited (CISL). CISL is a wholly owned subsidiary of Chaucer Syndicates Limited which is registered in England (No. 184915) Registered office: Plantation Place, 30 Fenchurch Street, London EC3M 3AD.
>	Regulation
CISL is authorised and regulated by the Financial Services Authority (FSA) as an intermediary. The FSA Registration number is 475572. Chaucer Syndicates Limited is also authorised and regulated by the Financial Services Authority (FSA), the FSA Registration number is 204915. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
^ Top
>	Accuracy of information
Before completing your quote, please read the questions and answers again. It is an offence at law to make a false statement or withhold any material fact for the purpose of obtaining an insurance contract. Making a false statement or withholding a material fact could result in your insurance being void from inception, leaving you without insurance cover. A material fact is one that is likely to influence the acceptance and/or assessment of your proposal for insurance. If you are in any doubt as to whether a particular item of information is material, you should disclose it.
^ Top
>	Cancellation
You have the right to change your mind and cancel this policy (without giving any reason) within 14 days of receiving the policy documents or the start of the policy, whichever is later. If you do this, the insurer will only charge you for the period of time that you have been covered plus a £20 administration fee. We will only charge you for the time you have been covered if you cancel the policy after this initial 14 day period but the administration fee may be increased to £60 dependent on how your policy was arranged. In either situation you must return the Certificate of Motor Insurance to us.
^ Top
>	Renewal
We will write to you 21 days before your policy expires with full details of your next year's premium and policy conditions. We will automatically renew your policy using the payment details given when you purchased the policy. If you do not want to renew this policy, all you need to do is call us prior to renewal to let us know.
^ Top
>	Complaints process
If you have a complaint about the service provided to you by ChaucerDirect, you may write to the person at the address shown in the Terms of Business. If you remain dissatisfied with the ChaucerDirect response, you can refer the matter to the Financial Ombudsman Service (details will be made available at the appropriate stage of the complaints process).
^ Top
>	Compensation scheme
Chaucer Insurance Services Limited (trading as ChaucerDirect) and Chaucer Insurance are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if ChaucerDirect or Chaucer insurance cannot meet their obligations. You can get more information about compensation scheme arrangements from the FSCS.
^ Top
>	Administration fees
ChaucerDirect will charge an administration fee in the following circumstances: Mid-Term Adjustment to the policy - £20 Posted Duplicate Documents - £10 Cancellation within the first 14 days - £20 Cancellation outside of the first 14 days - up to £60 (dependent on how your policy was arranged).
^ Top
>	Notice - data protection
We are required to provide you with this information to comply with current Data Protection Legislation. In order to prevent and detect fraudulent applications and claims, and/or in order to pursue a claim in respect of a road traffic accident (including those occurring in other countries) we (and your insurer) may share and receive information about you with other organisations and public bodies including the police. We may use your details to send you information about other products and services from companies within the Chaucer group or to carry out research. We may contact you by letter, telephone or e-mail. Please be reassured that we will not make your personal details available to any companies outside the Chaucer group to use for their own marketing purposes. If you would prefer not to receive information from companies within the group or participate in research please write to us at the address above. On payment of a small fee you are entitled to receive a copy of the information that we (and your insurer) hold about you. If you have any questions or would like to find out more about this notice, you can write to Data Protection Officer at Chaucer Syndicates Limited at Plantation Place, 30 Fenchurch Street, London, EC3M 3AD or telephone 0207 397 9700. Notice – exchanging information with other insurers Insurers pass information to the Claims and Underwriting Exchange Register run by Insurance Database Services Ltd (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help the insurance industry to check the information provided and also to prevent fraudulent claims. When the insurer deals with your proposal for insurance, it may search these registers. Under the conditions of your insurance, you must tell your insurer about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell the insurer about an incident, it will pass information relating to it to the register. Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers’ Information Centre (MIIC). MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing and by the police for the purposes of establishing whether a driver’s use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad) other UK insurers, the Motor Insurers’ Bureau and MIIC may search the MID to obtain relevant policy information. Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this at www.mib.org.uk You should show this notice to anyone insured to drive the vehicle covered under this insurance.
^ Top
>	Misuse of email
Don't be concerned that we will misuse or 'sell-on' your email address. We know how frustrating it can be to receive unwanted 'SPAM' emails, but we need your email address in order to contact you. Please see the Notice - Data Protection advice above if you have any concerns.
^ Top
>	Previous terms imposed
Any policy which your insurer issues will be based on the assumption that no driver under the policy has previously had special terms imposed by a motor insurer. If this is not the case you must contact us to discuss the matter. Failure to contact us where appropriate could invalidate your insurance and result in a claim not being paid.
^ Top
>	Telephone number
Quotations and new business queries – 08000 12 11 10 Existing customer queries Changes to your policy – address, named drivers, level of cover etc and other queries from existing customers - 01227 28 40 20 The lines are open from 8am to 8pm Monday to Friday and 10am to 4pm at weekends
^ Top