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You must report all accidents to us immediately, even if the damage to your vehicle may not be covered. Regardless of fault, the sooner you call us, the sooner we can get the claim resolved. All that is required to start the process is a call to us. Lines are open 24 hours a day, 365 days a year to report claims. If you have an accident which is your fault, please contact us immediately even if the damage to your vehicle may not be covered. If you make a claim, our aim is to ensure your request for help is handled in a sympathetic and considerate manner and the whole process causes the minimum disruption to you. To report an incident involving damage or loss of your vehicle, or to enquire about an existing claim, please telephone us on |
| 01227 284090 – for claims occurring in the UK 00 44 1252 820161 – for claims occurring outside the UK |
| Alternatively you can click here and email us with any claim queries. |
| If you need to claim for the damage to your vehicle's windscreen or bodyglass, please click here to book repairs on-line with our authorised specialist. |
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| Alternatively if you need to speak to us regarding a glass claim, then please call on: |
| 01227 284037 |
ChaucerDirect is committed to preventing and detecting fraud, and prosecuting those who perpetrate it. View our Fraud Policy. |
